Warstories

War stories - The Docking Station

This story starts with a phone call at night. If you worked in IT long enough you know what it means. Customer’s HQ network is down and since the day before I’ve replaced a pair of data center switch in a remote site I’m somehow involved based on the well-known principle “last one who made changes is responsible”. I state that all the facts took place with my telephone support, without any remote access to the machines.